Questions about a flag, setup help, or something that looks wrong.
The fastest route is the message form inside the app (Apps → Baggle → Support), which attaches your store and scan status for us. Email works too.
Include your .myshopify.com domain so we can find your store. Same-day replies on Scale, priority on Growth, and within two business days on Starter.
Write to supportWhat to include
- Question about a flagInclude the order number. We read the same “Why” card you see.
- Help setting up taggingWhich tag name you want, and whether your fulfilment app reads tags.
- Billing and plansPlan changes, trial questions, invoices. Billing runs through Shopify.
- Something looks wrongYour store domain and what you expected to see. Screenshots help.
Frequently asked
How does Baggle decide an order is a reseller?
Every order is normalized (address, email, name, phone) and linked to the last 90 days of orders that share any of them. Nine plain-English rules read that history: five or more emails to one address in a week, one name using many emails, fifty-plus units to one address in a month, a coupon farmed across linked orders, and so on. Each rule has a weight; one strong hit or several weak ones combine into a score, and the score becomes Likely reseller, Worth a look, or Looks fine.
Why was an order flagged when the customer looks normal?
Open the order and read the “Why” card. Every rule that fired shows the numbers it was computed from and the earlier orders it counted. If the linked orders are a family, a gift, or a wholesale account you know, dismiss the flag or whitelist the address under Authorized partners. Your verdict is stored and tunes future thresholds.
Does the app change anything in my store automatically?
Only one thing, and only when you switch it on: adding a tag (default reseller-suspect) to a live order that scores Likely reseller. Nothing is cancelled, held, or refunded. Orders from the install-time history scan are never tagged.
What data is stored, and for how long?
Ninety days of normalized order rows (hashed keys plus the display name, email and address), the per-order decision with its numbers, and your review verdicts. Older rows roll off. Uninstalling deletes everything for your store, and customer redaction requests from Shopify are honoured.
Which countries are supported?
Address normalization is written and tested for the United States and Canada. Orders from other countries are still scored, but different spellings of the same address may not collapse into one cluster yet.
Is the AI review required?
No. AI review is off by default and the nine rules decide on their own. When you switch it on, each order is also read by Jev, a calibrated model from TypeSafe, which answers eight typed yes/no questions and returns a probability for each. You can turn it off again at any time from Settings.
What happens if the history scan fails?
Press “Scan again” on the Overview. Baggle asks Shopify for a fresh export of your last 90 days and rescores everything. If it fails twice, message support with your store domain and we will look at the export logs.
Wondering what the app stores? Read the privacy policy.